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Client Service Manager, Consumer Insight

Client Service Manager, Consumer Insight
Salaire / mois
Localisation Abidjan / Côte d Ivoire
Expiration 31 Mars 2018
Offre visitée 63 fois

Description de l'offre
Job Duties/ Responsibilities/ Accountabilities:

Work with clients to help them grow by gaining insightful information on the market and customers using an unmatched combination of innovative approaches
Identify and recommend enhanced and new services that answer clients’ business needs
Undertake sales activities independently in terms of preparation and delivery of proposal and credentials
Build and maintain ongoing relationships with clients
Lead and grow a team of research executives to actualize projects
Responsible for Operating Plan & Revenue Targets of own team
Consumer Client Servicing- maintain service standards and score cards on assigned clients/projects.
Carry out qualitative and quantitative research for clients in the consumer market space
Business development of new and existing clients
Coordinate all stages of clients’ project and monitor performance
Provide consultation to clients and staff on projects
Liaise with relevant units within the business for project actualization
Handle client queries or complaints
Design and plan research projects following client briefing and needs
Design questionnaires and methodologies of collecting information
Coordinate the execution of projects, inform clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of data/information
Present results of study to the clients
Prepare client presentations using Analytical process from brief to actionable recommendations
Analyze and integrate various data and use such knowledge to support clients’ project plan
Solve clients issues; simplify complex problems or issues
Proactively resolve clients’ issues by engaging other Nielsen support groups
Ability to prioritize against multiple client demands.
Some travelling may be required
Key Performance Indicators/ Performance Goals:

Servicing of clients - contact reports, resolving queries, receiving and querying briefs
Preparing presentations to clients
Understanding of marketing concepts that enables one to generate market actions from research results
Ability to support teams to ensure timely client deliverables
Conducting quality checks/reviews on data/presentation decks to eliminate errors
Preparing Analytics for internal/external use


Minimum of 4 years agency-based research experience preferably with solid experience

University graduate in Business / Marketing / Management / Social Science / Statistics or equivalent
A postgraduate or Masters degree in relevant field will be will be an added advantage

About Nielsen:

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.
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